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"Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 5-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction"-- Provided by publisher. "Warranty Fraud Management provides practical guidelines that help companies save money through reduction of fraudulent warranty claims and overbilling. For a typical manufacturing company the warranty cost varies between 1-4% of sales, so warranty cost as such is an important factor. For companies with outsourced warranty service we have seen fraudulent claims and overpayments extending to over 50% of the total warranty cost. Warranty Fraud Management will highlight the methods of fraud, ways to uncover issues and the importance of continuous improvement of the controls to keep up with the continuously evolving misbehavior. On the other hand, setting-up too rigid controls or warranty terms can impact customer satisfaction and increases overall cost in the warranty chain. The book will increase general awareness of warranty fraud -- how fraud is done, the impact of the problem, typical symptoms and process gaps we have seen in diverse companies. Additionally, it will provide a comprehensive framework for a solid warranty management capability -- there is no single silver bullet to tackle the problem but several areas need to be covered. The spectrum of warranty fraud is very wide, so the right type of actions also differs in different cases"-- Provided by publisher.

Quality of products. --- Warranty. --- Products liability. --- Sales management.

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Quality control. --- Total quality management. --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Quality control --- E-books

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This book is a compilation of perspectives provided by several winners of the ASQ Feigenbaum Medal, which is awarded each year to an individual under the age of 35 who has made a significant contribution to the field of Quality. As such, it serves as a valuable reference book in this area. It is primarily based on the medalists’ vision to "refresh" and "re-think" the quality concepts that have been used over the past century and the future development of the topic. Maximizing readers’ understanding of the ways in which Quality is created, it provides insights from pioneers in this field from around the globe and anticipates how and what Quality will be in the future, as well as how people and organizations can benefit from it today.

System safety. --- Materials Science --- Industrial & Management Engineering --- Technology - General --- Chemical & Materials Engineering --- Mechanical Engineering --- Engineering & Applied Sciences --- Quality control. --- Quality assurance. --- Quality of products. --- Product quality --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Consumer protection --- Quality control --- Workmanship --- Management. --- Operating systems (Computers). --- Quality Control, Reliability, Safety and Risk. --- Innovation/Technology Management. --- Performance and Reliability. --- Administration --- Industrial relations --- Organization --- Computer operating systems --- Computers --- Disk operating systems --- Systems software --- Safety, System --- Safety of systems --- Systems safety --- Accidents --- Industrial safety --- Systems engineering --- Operating systems --- Prevention --- Reliability. --- Industrial safety. --- Industrial management. --- Computer software—Reusability. --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Management --- Business --- Industrial organization --- Industrial accidents --- Industries --- Job safety --- Occupational hazards, Prevention of --- Occupational health and safety --- Occupational safety and health --- Prevention of industrial accidents --- Prevention of occupational hazards --- Safety, Industrial --- Safety engineering --- Safety measures --- Safety of workers --- System safety --- Dependability --- Trustworthiness --- Conduct of life

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This book constitutes the proceedings of the Third Asia Pacific Requirements Engineering Symposium, APRES 2016, held in Nagoya, Japan, in November 2016. The 7 full papers presented together with three short papers, were carefully reviewed and selected from 14 submissions. The papers are organized in topical sections on requirements traceability and prioritization; requirements modeling and process for quality; requirements validation; requirements analysis.

Computer science. --- Software engineering. --- Quality control. --- Reliability. --- Industrial safety. --- Computer Science. --- Software Engineering. --- Quality Control, Reliability, Safety and Risk. --- Industrial accidents --- Industries --- Job safety --- Occupational hazards, Prevention of --- Occupational health and safety --- Occupational safety and health --- Prevention of industrial accidents --- Prevention of occupational hazards --- Safety, Industrial --- Safety engineering --- Safety measures --- Safety of workers --- Dependability --- Trustworthiness --- Computer software engineering --- Informatics --- Prevention --- Accidents --- System safety --- Conduct of life --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Engineering --- Science --- System safety. --- Safety, System --- Safety of systems --- Systems safety --- Industrial safety --- Systems engineering --- Natural computation. --- Biologically-inspired computing --- Bio-inspired computing --- Natural computing --- Bionics --- Electronic data processing

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As industrial companies are placing a higher focus on operations, this book comes at the right time with a compilation of basic concepts of Operational Excellence and their application. Operational excellence allows companies to recover from reductions in gross margins and low profitability, which largely occur due to a rise in agile competition and the short life span of new technologies. This book helps managers and consulting academicians as a ready reference for cross-industry implementation of operational excellence.

Business. --- Organization. --- Planning. --- Operations research. --- Decision making. --- Sales management. --- Business and Management. --- Operation Research/Decision Theory. --- Sales/Distribution. --- Production management. --- Industrial management. --- Quality control. --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Manufacturing management --- Management --- Business --- Industrial organization --- Industrial management --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Operations Research/Decision Theory. --- Management, Sales --- Marketing --- Selling --- Operational analysis --- Operational research --- Management science --- Research --- System theory --- Organisation --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management decisions --- Choice (Psychology) --- Problem solving --- Creation (Literary, artistic, etc.) --- Executive ability --- Organization --- Decision making